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Digital MarketingBusiness Growth

How to Build a Smarter Digital Strategy for Black Friday

Black Friday is loud and crowded. Here's how to cut through it — with tactics that move buyers before, during, and after the sale.


Pablo Hernández O'Hagan
Pablo Hernández O'Hagan
November 12, 2021·
4 min read
How to Build a Smarter Digital Strategy for Black Friday

Black Friday has grown well beyond the U.S. Brands in dozens of countries now run major campaigns around it, which means the competition for attention gets heavier every year. If your promotions look and feel like everyone else's, buyers will scroll right past them.

Here are five things you can do right now to make your Black Friday campaigns work.

1. Get your promotions out early

Don't wait until the week of. Start sharing your Black Friday deals in early November across every channel you own.

Two things happen when you move early. First, your audience gets time to think about it, save up, and put your brand on their shopping list. Second, you beat competitors who wait until the last minute. Buyers who've already seen your deal and gotten excited about it are far less likely to jump ship when a competitor announces something similar later.

Teasers work well here. A short preview post, a "coming soon" email, a countdown on your social profiles — anything that signals something worth waiting for.

2. Send personalized emails to your subscribers

Your email list is already full of people who want to hear from you. That's a real advantage. Use it.

Personalized emails go beyond slapping someone's first name in the subject line. Look at what each subscriber has browsed, what they've bought before, and what they've clicked on in past emails. Then send them deals on products that match those interests.

Say your business sells appliances. A subscriber who spent time on your dishwasher pages and bought a small kitchen gadget six months ago probably doesn't need to see your full catalog. Show them what's on sale in the category they already care about. That's the email they'll open.

Start sending in early November. Give your audience enough time to think it over and come back when they're ready to buy.

3. Use social media to promote your offers

Your social following is an audience you've already built. Black Friday is a good time to put it to work.

Post your deals, highlight specific products, and encourage people to share or tag someone who'd be interested. Every comment and share puts your offer in front of people who don't follow you yet. That organic reach is free — don't waste it by posting generic discount graphics that look like everyone else's.

Be specific. "30% off all stand mixers this Friday" performs better than "Big Black Friday savings!" every time.

4. Create featured product ads

Pick your best products — the ones customers ask about most, the ones with strong reviews, the ones you know convert well — and build dedicated content around each one before the sale.

Show what the product does. Walk through the key features. Let people picture themselves using it. When a buyer already knows they want something you're selling, the only question left is whether your price is right. A strong product spotlight answers the first part so the deal closes the second.

You can run these as social posts, short videos, or targeted emails to subscribers who've shown interest in that product category. Do a few in the weeks before Black Friday, so by the time the sale hits, your audience is already sold on the product.

5. Offer extra perks through your loyalty program

Your repeat customers deserve something better than the same deal everyone else gets. If you run a loyalty program, Black Friday is the right time to reward them — early access, a deeper discount, bonus points, something that makes them feel like insiders.

It also gives you a hook for new customers. "Join our loyalty program before Black Friday and get an extra 10% off" is a simple offer that builds your retention base while driving a sale. Two things at once.

These five tactics won't run themselves, but they're not complicated either. Start early, be specific, and talk to your audience like you know them. That's what separates a Black Friday campaign people remember from one they ignore.

If you want help putting this together, reach out — we work with brands on exactly this kind of campaign.


Black Fridaydigital marketingemail marketingsocial media marketingholiday campaignsecommerce strategy
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